Having trouble with the site? Then open a new support ticket and let us know, in as much detail as possible, what you are experiencing. If you are getting a specific error message, please be sure to make note of it in your email or even better, include a screenshot of it. Please also let us know what browser and operating system you are using. (Not sure which ones you’re using? Then use this site to find out.) The more detail you provide us, the quicker we’ll be able to determine what is causing you trouble.
Prior to opening a support ticket, please try the following:
Update your computer by downloading its latest operating system updates;
Update your browser to its most recent release. Please note: Internet Explorer, Firefox and Chrome are the preferred browsers for visiting MarkKnopfler.com and shopping in our store;
Clear your computer’s cache/browsing history;
Reboot your computer.